The most alarming thing about emergencies is that they never announce their arrival. When they do happen, it is in our very nature to look for a helping hand – someone who can reassure us that we will get through these times of trouble. But it’s not as simple to find that someone who can support us through these dire situations. Thankfully, there is a trained team of individuals who know exactly how to guide you through troubled times – you know them as the ‘Customer Care team’.
When you are going through an emergency you will have a lot of questions on your mind – most of them concerning how best to tackle the situation. Your Insurance TPA team’s members are the ones who are specifically trained to answer those questions and it’s what they do for thousands and thousands of people on a daily basis.
- What is Non-Network Hospitalization?
- Is pre/post hospitalization covered in my policy?
- Can I claim for day care surgeries?
- How do I know my dependent enrolment status?
These are not questions you ask yourself unless you are going through an emergency, and if you are going through an emergency, you want these questions answered as seamlessly as possible. You can do it all with just a phone call to the right people.
The Contact centre team of FHPL is one such team you can always count on. The team is well versed with
- Various Policy Terms and Conditions.
- Reimbursement procedures and cashless requirements.
- Claim processing procedures and requirements.
They are available 24/7 and provide multilingual support. The Contact Centre team is determined to help all the customers who call on Toll free numbers. Thus, the team truly puts the care in Customer Care.